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NS&I signs IBM for digital integration and ServiceOps


Mark Say Managing Editor

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National Savings & Investment (NS&I) has signed IBM on a £34.2 million deal for digital integration and service operations.

It is the first major contract under the Rainbow Programme, through which NS&I – the state owned savings bank that is an executive agency of the chancellor the exchequer – is aiming to reduce its running costs by making itself a self-service digital business.

This programme marks a change in direction for NS&I’s digital operations as it ends its major outsourcing contract with Atos IT Services.

While the contract notice does not state the duration of the deal with IBM, the original tender document, which became public in August of last year, indicated it would cover a one-year implementation period and a five-year initial operating term, with an option for a two-year extension.

Platform plan

It is intended to provide the technical and operational centre of the future operating model for NS&I, focused on implementing an integration platform to support business change, as well as providing ServiceOps capabilities in support of long term business objectives.

The new notice states: “The package supplier will design and deliver the integration platform, and services to implement the required system interfaces, and to undertake operational monitoring, management and maintenance of the system integrations.”

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