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NS&I plans new approach to digital operations

24/08/21

Mark Say Managing Editor

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National Savings and Investment (NS&I) is making plans for a new approach to its digital operations in advance of the end its major outsourcing contract with Atos IT Services.

It has published a contract notice for consultancy, software development and other IT service support in developing a new digital integration and service operations package, intended to provide the technical and operational centre of its Future Operating Model.

The move is part of the Rainbow Programme, under which NS&I – the state owned savings bank that is an executive agency of the chancellor the exchequer – is aiming to reduce its running costs by making itself a self-service digital business.

It said the work under the digital integration and service operations contract will involve creating the architecture, details solution designs and system integration – all to be aligned with an updated enterprise architecture – to support its services. This includes the delivery of the integration platform and a central security monitoring service.

The contract has been valued at £39.5 million, covering a one-year implementation period and a five-year initial operating term. It should be in the operational phase when the agency’s contract with Atos for core services is due to end on 31 March 2024.

There is also an option for a two-year extension.

NS&I has also indicated that it plans to publish a tender in the autumn for the hosting and management of its multi-channel digital banking platform, with features including identity verification, multi-factor authentication and anti-money laundering.

Image from iStock, Bernhard Richter

Value of contract correct on 25.8.21

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