Skip to the content

Catch up: Powering Digital Public Services 2022



Cloud, low-code, automation and virtual working all came of age during the pandemic. Powering Digital Public Services 2022 explored the innovation and transformation driving the front line services of tomorrow.

With thanks to our silver partners Nutanix, Rackspace Technology and UiPath and SME partner IEG4 for supporting this CPD accredited UKAuthority event

Quick links:

Time stamps below the videos indicate the start of each presentation or discussion panel. There are also links to speaker slides where these are available

Session One - Wednesday, 9th March

If you are experiencing difficulties playing the video click here to watch it

  • 03:00: Powering Public Services through Partnership and Place - Georgina Maratheftis, Associate Director - Local Public Services, techUK
    How we build on the place based innovations we saw at the start of the pandemic and the role procurement can play as an enabler of innovation. A key part of place based transformation is meaningful partnerships and Georgina Maratheftis puts the spotlight on what good industry collaboration and engagement looks like (Download slides)
  • 17:50: Hybrid Cloud & Hybrid Workplace - Murat Dilek, Network & Infrastructure, Cybersecurity Operation Team Leader, Falkirk Council
    Murat Dilek outlines the council's journey to a hybrid cloud model and explores where does the corporate network start and stop these days (Download slides)
  • 31:30: Enterprise Cloud Index: cloud trends in UK Public Sector - Andrew Puddephatt, Director - UK Public Sector, Nutanix
    Andrew Puddephatt shares findings of the fourth Nutanix research report on cloud deployments and adoption trends - with a particular focus in this session on the public sector (Download slides)
  • 45:43: Scaling-up benefits from digital health trials - Robert Franks, Managing Director, WM5G Limited
    West Midlands are using 5G sensors and data to improve patient care. Here Robert Franks shares insights and lessons and next steps to extend some of these concepts nationally (Download slides)
  • 57:30: Q&A / panel discussion
Session Two - Thursday, 10th March 

If you are experiencing difficulties playing the video click here to watch

  • 01:24: Automation accelerating the digital transformation of Public Services - David Burrows, Public Sector Industry leader, UiPath
    Figures suggest as much as £480 billion in Government revenue is reliant on systems that are out of date. Here David Burrow talks about tackling the challenge of legacy technology within the public sector and how automation can bridge the gap between different pieces of legacy software, giving them a new lease of life (Download slides)
  • 11:37: Digital Robotic Automation Centre of Excellence - Dave More, Service Owner, Digital Robotic Automation Centre of Excellence, Department for Environment, Food & Rural Affairs
    Dave More showcases Defra's Digital Robotic Automation Centre of Excellence - a unique and innovative low risk delivery methodology and how that applies to a mix of modern and legacy estate (Download slides)
  • 28:48: Creating a single council view - Rob De Felice, Business Development Director, IEG4
    Rob De Felice gives a brief overview of IEG4's OneVu - a single place where citizens, businesses and partners can access council services in a consistent and coherent way while providing seamless integration to back-office systems in 'real-time' (Download slides)
  • 42:40: Lambeth's Digital Customer Platform - Natasa Patterson, Director of Resident Experience and Digital, London Borough of Lambeth
    Natasa Patterson discusses with event host Helen Olsen Bedford how Lambeth is working on a council wide digital customer platform, with a focus on the citizen experience and delivery (Watch here
  • 56:00: Q&A / panel discussion 
Session Three - Friday, 11th March

If you are experiencing difficulties playing the video click here to watch

  • 05:58: How Covid has shaped London's digital transformation journey" work? - Eddie Copeland, Director, London Office of Technology & Innovation
    Eddie Copeland shares his observations on the major digital trends and issues that the Covid crisis highlighted, and which of them are shaping London local government's future direction. He explains how LOTI is working to bring the relevance of digital and data innovation to a far wider audience and invest in the skills needed for London to be a more resilient city (Watch here)
  • 16:32: Digital Policing of the Future - Ian Bell, Chief Executive, Police Digital Service
    In this session Ian Bell outlines the role of the PDS in taking forward the national strategy with priorities and enablers to make better use of digital technology and data in policing. He shares the overall vision, achievements to-date, challenges ahead and next steps (Download slides)
  • 34:10: We all understand that out lives are complex - David Price, Director, Public Sector Cloud, Rackspace Technology
    David Price talks about the role of cloud as an enabler to deliver better services. He explains the work of Rackspace, how it's relevant to the public sector and how it can help organisations progress on their digital journey (Download slides)
  • 49:54: Microsoft ICS HLD - Jonathan Tapping, Enterprise Specialist - Azure, Microsoft 
    Jonathan Tapping highlights how Microsoft can help support organisations across health and social care in a new integrated care systems (ICS) world (Download slides)
  • 1:03:51: Q&A / panel discussion
Event Resources
Our Partners

Nutanix was founded with a bold vision: to make managing IT infrastructure so simple that it becomes invisible. It all started with bringing together compute, storage, networking, and virtualization in one invisible stack with Hyper Converged Infrastructure (HCI), this vision now extended to make clouds invisible too. In the UK, Nutanix is working with around 190 Public Sector customers to help them on their journey to a Cloud operating model whether that is Private, Public, or most often a Hybrid or Multi Cloud strategy. The starting point is the modernisation of legacy platforms and applications onto the secure Nutanix Enterprise Cloud platform, simplifying operations, automating processes, and managing the infrastructure to accelerate the delivery of improved digital services. Nutanix has partnered with UKAuthority to produce a series of briefing notes on cloud migration - the challenges, opportunities and the benefits of a hybrid cloud. Catch up here
Find out more about Nutanix here 
Follow them on twitter | linkedIn

Rackspace Technology is the multicloud solutions expert. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimising returns into the future. As a global, multicloud technology services pioneer, we deliver innovative cloud capabilities to help customers build new revenue streams, increase efficiency and create incredible experiences. Recognised as a best place to work, year after year, by Fortune, Forbes, Great Places to Work and Glassdoor, we attract and develop world-class talent to deliver the best expertise to our customers. Everything we do is underpinned by an obsession with our customers’ success — our Fanatical Experience™ — so they can work faster, smarter and stay ahead of what’s next.
Find out more about Rackspace Technology here
Follow them on twitter | linkedIn

UiPath has a vision to deliver the Fully Automated Enterprise™, one where companies use automation to unlock their greatest potential. Only UiPath offers an end-to-end platform for automation, combining the leading Robotic Process Automation (RPA) solution with a full suite of capabilities that enable every organization to scale digital business operations at unprecedented speed.
Find out more about UiPath here
Follow them on twitter | linkedIn

IEG4 delivers cloud-based digital solutions that enable simpler and easier access to public sector services, whilst providing cost savings and driving business efficiencies.  Our innovative and outcome-focussed approach provides low code, dynamic solutions that enable valuable third-party integrations for seamless service delivery. With unparalleled functionality, our digital offerings enable Citizen and Patient engagement with built-in work management, the ability to set up generic, dynamic, and data-driven notifications, personalisation of websites, creation of, and access to a vast library of online service forms.  All of which provide smarter working, avoidance of workload and unnecessary contact, and ensure #CitizensFirst.
Find out more about IEG4 here
Follow them on twitter | linkedIn

Support from our event partners enables UKAuthority to produce free events for the public sector to share success stories, best practice and experience

Click here to find out more and register to attend future UKAuthority events


event image: iStock/monsitj


Register For Alerts

Keep informed - Get the latest news about the use of technology, digital & data for the public good in your inbox from UKAuthority.