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York Council develops Covid-19 test online booking in three days


City of York Council has launched a tailored online booking system to support its symptom-free Covid-19 testing strategy.

It launched the system – developed in three days with online booking and diary management specialist Stopford – in mid-December, following which it has accepted over 16,000 bookings at its St John University and University of York testing centres.

It takes the visitors details and allows the user to select their preferred test location and appointment time, minimising the administration required by on-site staff in comparison to walk-in only test centres. Residents who take a rapid test receive their test results via email or text based on the contact method they provided during booking.  

The authority has also introduced a contact centre option to standardise the acceptance of telephone bookings and efficiently manage incoming booking demand.

Councillor Carol Runciman, York’s executive member for health and adult social care, said: “Making sure our residents were able to book a testing slot quickly and easily was an essential part of our symptom-free testing programme. We are grateful to Stopford for their work in building this booking system, it is a good example of City of York Council working with partners to help fight coronavirus in the city.”

Image from Stopford

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