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West Midlands Police completes back office cloud move



Force completes migration to software-as-a-service as part of WMP 2020 transformation programme

West Midlands Police has completed the shift of back office processes to a set of software-as-a-service applications from a suite provided by Oracle and Accenture.

It has recently completed a two-year process, begun by a contract in 2017, working with its transformation partner Accenture to deploy applications across enterprise resource planning, human capital manager and customer experience.

Accenture said this has enabled it to modernise processes in its HR, finance, procurement and shared services departments, and provided an internal self-service portal and a supplier portal.

The applications are running on the Accenture Cloud Suite for Oracle, which includes an industry-specific solution.

Latest step

Neil Chamberlain, director of commercial services at West Midlands Police, said: “The deployment of this cloud technology is the latest step in our technology transformation programme as envisaged under our WMP 2020 change programme.

“This project represents a significant investment by the force as part of our transformation programme, and demonstrates our commitment to investing in digital technologies to enable new and more efficient ways to manage operations, share information and deliver police services to the public.”

The force’s WMP 2020 programme involves a strong emphasis on technology, with specific plans to give the public more online access to police services, provide officers with up-to-the-minute information while they are on the beat, and the increased use of smartphones and body worn video. It also includes the introduction of data analytics software to predict demand and alert teams to emerging trends in crime.

Image from West Midlands Police, CC BY 2.0 through flickr

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