Welwyn Hatfield Borough Council has launched a new web portal that leverages a re-usable website theme and a low code platform for a fully integrated digital services system.
It has developed the system in-house in less than 12 months using the Jadu platform, with online forms and CRM workflows used by the council’s contact centre to create cases from service requests.
It began with the design of online forms and workflows, then transformed its website with the accessible Helia theme used by other local authorities that use the Jadu low code platform.
The council is now using the platform to transform its payments and bookings processes and expects to make significant progress with its Think Digital strategy over the coming months.
Welwyn Hatfield’s chief executive, Ka Ng, said: “Our team has been able to quickly deliver this outstanding new digital service platform for our residents and businesses that underscores our ‘customer first’ commitment. Moreover, the council has prioritised accessibility and inclusion for all as well as reinforcing our vision for Think Digital”.
“By leveraging an existing website theme, we have avoided costly reinventing of the wheel and as well as the powerful digital tools within the Jadu platform, the council has quickly delivered a digital channel that makes self-service a very high quality experience for our residents.”
