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Video: Natural Resources Wales uses CRM for permits platform



Natural Resources Wales (NRW) has launched an online platform to make the issuing and administration of environmental permits more efficient for its customers.

NRW deployed a single, off-the-shelf Microsoft Dynamics CRM, supported by digital services specialist SFW, to replace the three legacy systems following the merger of the Environment Agency, the Forestry Commission and Countryside Council for Wales.

The organisation issues licenses for marine activity and timber felling, among others.

Find out more - watch the video:


SFW are hosting an event on the 13th October 2016 to share knowledge on how you can create master records with a single view of the customer, support a risk-assessed approach to processing cases, reuse existing and new elements, make serious savings from using the cloud and lay the groundwork for more digital interactions. Click here to find out more and register for the event


SFW designs, develops and manages applications that lead to a better customer experience, new sources of revenue or lower cost of transaction. Find out more here.






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