Transforming the business of public service delivery
The public sector needs to bring together technology, people and processes to deliver services effectively and efficiently in this harsh financial climate - doing 'more for less' is a fact of life, and technology a tool to be used.
Citizen demands are as intense as ever, and growing. And leaders know that they have to push through radical organisational and digital change in order for their organisations to meet this challenge.
Join us on either the 28th or 30th of March to explore how you can get the most from your existing platforms and hear about the near future from trailblazers and specialists on the ground, industry visionaries and thought leaders in a mix of presentations, open panel sessions, live demonstrations and showcases. Sessions include:
Transformation from the back office through to service delivery - Sally Watkins, Head of Customer Services & IT and Andy Couldrick, Chief Executive, Wokingham Borough Council
- Retiring legacy systems
- One core case management platform
- Reorganising from siloed departments to functional groups
- Unified work and delivery platform
Council as a Service: Digitally Transforming Public Sector Services - Tim Kidd, former Head of Digital Delivery, London Borough of Enfield
- £26m savings to date, and counting
- ROI in 12 months
- Unified digital delivery platform
- Bots, automation and self-service
Virtual Fracture Clinic patient portal – Lucy Cassidy, Advanced Physiotherapist, Brighton & Sussex University Hospital
- £1million savings from avoidance of outpatient appointments
- Better service for patients
- Better use of consultant’s and other specialists’ time
Transformation, cloud and opportunities for the public sector - Martin Britton, Chief Information Officer, Welsh Government
Permitting as a platform - Kevin Ashcroft and Henry Forrest, Business Leads for Permitting Regimes, Natural Resource Wales
Digital transformation on the frontline – Nicola Graham, Head of ICT, Aberdeenshire Council and Socitm UK
Empowering citizens and public servants to realise their full potential – Derrick McCourt, General Manager, Public Sector, Microsoft UK
Reimagining the delivery of health and social care – Tim Gregson and Iain Hogg, Digital Advisors, Microsoft Consultancy Services – Kent County Council, helping people to live longer independent lives in their own home
Address data and its role in digital services and efficiency - Luke Studden, Executive Director of Engagement, Geoplace
Live demos of cloud-based Dynamics 365 in public sector use cases including:
- Making citizen self-service the attractive option: knowledge management and intelligent interaction using bots to streamline case management and processes
- Predictive maintenance and field service with the Internet of Things
- Collaboration across and between back office operations and organisations to deliver joined-up services
Both days will run from 09:30 and end with networking and a stadium tour at 16:00.
This event is free to attend for the public sector only and not open to commercial organisations. Register with a public sector email address now by clicking on the link for your preferred venue:
See you there!