Transport for London (TfL) has entered a partnership with MySociety to take reports of transport faults through its FixMyStreet digital service.
They said the move will come into effect in the next few months, with reports made through FixMyStreet being routed to TfL for cases in which it has the responsible to carry out repairs.
It will also involve the creation of a new portal for reporting on TfL’s website.
The reports – which can deal with issues such as faulty traffic lights, problems at roadworks and damaged bus stops – will go directly to the resolution team, with staff making use of the newly developed FixMyStreet Pro Manager and Inspector tools to deal with responses and instruct contractors.
Additionally, reports made through the websites of five London boroughs that already use FixMyStreet Pro will be routed directly to TfL – and those going to the TfL site which are not its responsibility will be sent to the relevant council.
Mark Cridge, chief executive of MySociety – the non-profit organisation that develops civic technology solutions – said: “This is an exciting and useful development for all Londoners and shows just how well the FixMyStreet platform can connect with other systems to ultimately lead to smarter more efficient city services.
“It’s a model we’re keen to replicate across other major metropolitan areas such as Greater Manchester, Birmingham or Glasgow and Edinburgh.
“There are also opportunities to plug in with other London boroughs, business improvement districts and any other pan-London systems that hold live data of use to the public.”
Image from MySociety