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The perfect storm or the perfect opportunity?



Industry voice: The perfect storm of austerity and rising demand for services has provided the perfect opportunity for innovation in local services, says Ellen Wilson, CityNext lead, Microsoft

Councils hit the hardest in austere times have used digital platforms to innovate and redesign service delivery for the citizen. Wilson talks about the transformative approaches she is seeing in the market to harness digital identities, bots, AI to engage the community in independent service delivery and work together to protect the vulnerable. 

Download your copy of the CityNext: Smart Places & Connected Communities vision paper

UKAuthority and Microsoft recently held Smart Places events in London and Cardiff bringing the vision paper to life. You can visit the event hubs for speaker videos and presentations by clicking on the relevant link below:



If you would like to discuss smart places and connected communities with Microsoft, email Helena Zaum, CityNext lead here.

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