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TfL launches online road problems service


Mark Say Managing Editor

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Transport for London (TfL) has launched a new online service for people across London to report problems on the road network and at bus stops and shelters.

Named TfL Street Care, it has been developed with not-for-profit technology social enterprise mySociety using its FixMyStreet platform.

The service enables people to use an online map and a short, simple form to let the authority know about problems related to roadworks, potholes and damaged bus shelters and traffic lights. TfL will then investigate problems reported through the service.

It will automatically detect whether a problem is on TfL's network or on roads controlled by a London borough or another authority. If the problem is on another authority's roads, the service will send the details of it to the relevant team.

As well as showing whether the problem has already been reported to TfL, the map shows what action has been taken to fix the issue. TfL said this will give people a greater understanding of the work it is doing and to find out when problems have been fixed.

It can also be used to report other issues on the road network, including graffiti and flyposting, problems with hoardings, scaffolding, mobile cranes, street lights and damaged trees.

A spokesperson said the service is available through TfL’s website – which can be accessed through a mobile device – with no plans for a dedicated app as it is considered unlikely that many people would want to download one for such a specific purpose.

Around the clock

Glynn Barton, TfL's director of network management, said: "We work around the clock to keep our road network safe and in a good state of repair and want to make it as easy as possible for people to report issues when they find them.

“The TfL Street Care service will give people more information about the work we are doing on London's road network and at bus stops and reassure Londoners that we really care about getting things fixed."

Image from TfL

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