National survey reveals striking disparities in the progress public sector organisations are making towards digital transformation. Public servants will get together at the Liferay Digital Solutions Forum to discuss the findings, and you are welcome to participate.
An infographic recently released was the result of 200+ public sector practitioners completing a survey about digital transformation.
It confirmed many drivers for change remain the same from when the Digital by Default Service Standard was first published, but it also revealed some surprising results:
- Budget remains the greatest driver for digital transformation
- Organisational change (not technology) is the biggest roadblock
- One in three have no unified digital strategy
Survival of the fittest
In order to survive everything from budget cuts to changing customer expectations and advancing technology, organisations need to adopt and adapt to an entirely new approach:
- Commit as an organisation to digital transformation. Start by helping all staff understand the benefits of creating the best possible digital experiences for citizens.
- Understand the key expectations that end users have, and opt for open source technology to maximise the value of legacy systems.
- Reassess the strategy behind staff recruitment and retraining in order to develop teams with high levels of digital expertise.
People, not technology
Whether your pain point is the customer journey, staff buy-in or something else altogether, understanding people is the key starting point. Digital transformation starts with people and is a process that is facilitated by technology, but not the technology itself.
The survey revealed that none of respondents believe they are near the finish line of achieving digital transformation, and over 60% are only just starting out or in the foundational stages. With such a diverse range of organisations at hugely different stages in the journey, there is much wisdom and best practice to be learned from one another.
To build on the discussion that followed the survey, Liferay are bringing together digital leaders from the public sector for a round table at their annual forum. Held on the morning of 3 November in central London, the aim is to facilitate networking and truly valuable exchanges of knowledge and best practices.
UKAuthority readers are invited to attend and contribute (and are welcome to attend the rest of the conference too).
Complimentary passes are limited to 10 places, so sign up now with code UKAOCT16 by following this link and select "Register".