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Surrey County Council plans digital transformation

09/05/19

Mark Say Managing Editor

Surrey County Council is kicking off a two-year digital transformation programme with an urgent search for a partner to help identify use cases for investment and build its internal capability.

Digital Transformation abstract

It has published a procurement notice for support in a six-month effort to develop a detailed engagement and design programme, and to explore how to use digital technology, data and agile working techniques in supporting its strategic plans.

A webinar providing further details highlights the need to identify use cases that provide the value to justify investment, leading to the development of prototype digital service designs, and to build up the skills of internal teams.

This is based on a broader council-wide transformation programme for 2018-21 that includes the aim of making Surrey a ‘digital council’, and a target operating model in which ‘digital by design’ is one of the crucial principles.

Elements of this include the creation of real time dashboards, connected systems and data, a single view of data, automated processes and the adoption of internet of things technology.

More specific priorities for technologies are to increase the use of robotic process automation, enterprise data management, the use of data in analytics and AI, public facing portals and a citizen identity mechanism.

The council wants a partner to help demonstrate the value of these for specific use cases in advance of any investment.

Mobile necessity

It also wants to align its digital transformation with efforts to modernise its provision of social care and move its operations out of its existing headquarters in Kingston around the county. An important element of this will be in providing the infrastructure and solutions for mobile working.

The overall transformation programme is aimed at providing financial benefits of £82 million in the current financial year and £124 million in 2020-21.

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