Council increases range of transactional services as part of broader digital transformation programme
Stockport Council revamped its website to provide a range of new transactional services for residents, a personalised account and a new search function.
The new site highlights direct routes into a number of services – including paying council tax and finding bin collection days – at the top of its home page, with details of others below.
New features include a ‘My Account’ facility, that gives residents access to personalised information on services through a single sign-up, and the ability to track the repair of faults.
The council has pointed to the ability to report a faulty streetlight, with the website making it possible to identify the light, check if it has been reported then follow the status of the job until it is completed. Users of My Account will see the report on their dashboard.
The launch is part of the Digital Stockport programme, which involves a transformation programme and efforts to increase the number of residents with digital skills and internet access. It is beginning with a series of events under banner 'DigiFeb', which includes free tech workshops and coding lessons.
The council has estimated that more than three quarters of the local population is already online.
Councillor David Sedgwick, executive member for reform and governance, said: “We have created a new digital offer because our local residents and businesses are expecting more from our services, so we had to invest in new technology, tools and skills to match that expectation.
“The Digital Stockport programme will also enable us to make further savings whilst delivering public services in new and more efficient ways.”