Partnership to initially focus on customer service and real time information for employees
South Gloucestershire Council has agreed on a two-year partnership with Civica Digital to support its transformation programme, the first stage of which will be the building of a new digital platform.
The company, part of the Civica Group, will work with the council on the platform to integrate with a newly rebuilt website, aimed at supporting increased mobile usage and laying the foundation for a single sign-on portal
It should also provide all of South Gloucestershire’s customer service employees with real time information.
Council leader Councillor Matthew Riddle said: “We use our mobile phones, tablets or home computers to order a weekly shop or renew our vehicle tax online, so it makes sense that people are also able to interact with council services at times and in ways which are convenient for them. Ensuring that our services are accessible and customer-centric is something we’re passionate about improving for the benefit of all residents in South Gloucestershire.
“As we embark on our digital journey, we of course recognise that not everyone is digitally orientated, nor does everyone have direct access to a computer or mobile and we will ensure their needs continue to be catered for by providing options to complete transactions either offline or through advocates.”
He added that, while the partnership is at an early stage, it has already been asking residents and employees for feedback on their priorities to influence the next stages of its work.
Civica Digital said that once the platform is fully implemented, they will explore the potential for internet of things technologies and predictive analytics.
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