The London Borough of Redbridge has set up a new digital housing repairs service working on a 24/7 basis.
It uses a software-as-a-service for the function from Made Tech under a one-year rolling contract.
The company said the repairs service, which went live in February, is based on the Government’s Digital Service Standards and avoids unnecessary log-ins and complex language, with tenants simply reporting their housing issues and providing contact details. They immediately receive a confirmation text or email.
It added that it will be working with Redbridge in the future to analyse data from the platform to improve the housing service and to use the design for other services.
Tom Harrison, programme director at Redbridge, said: “We needed an online housing repairs service that would work smarter for our citizens and fit around their everyday lives. With Made Tech’s help, we’ve now got exactly that.
“We’ve already had positive feedback from our tenants who like the design, and agree the step-by-step process is really easy to use.”