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Peterborough Council to use Civica Cx


Peterborough City Council has signed a five-year deal with Civica to use its cloud based Cx Regulatory Services system.

It said it will use the software to streamline processes across the shared service it provides for itself, Cambridgeshire County Council and Rutland County Council in areas including trading standards, licensing and environmental health.

The move is part of Peterborough’s wider transformation programme and follows its use, dating back to 1998, of Civica’s APP software for regulatory services.

It is planning to phase in the system in stages, beginning with the licensing module then those for trading standards, environmental health, housing assistance and housing enforcement. This will enable residents of the three counties to apply for licences online.

Peter Gell, head of regulatory services at Peterborough, said: “As a shared service, the new cloud platform will allow us to have a holistic view of services across the three councils, as well as being more intuitive to use, help manage workflow and be more transparent for the customer.”

Civica’s regulatory services director Emily Douglin said the platform will enable the relevant departments in each council to share information and respond to citizens more quickly.

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