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North Wales Police to use Hexagon systems to support dispatch centre


Mark Say Managing Editor

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North Wales Police has agreed a deal with Hexagon to use its cloud based public safety solutions.

The company said the force will deploy its HxGN OnCall Dispatch and field mobility solutions to link callers, dispatchers, managers and field officers, along with HxGN OnCall Analytics to harness real time and historical data to support decision making and optimise the use of resources.

It will deploy the technology, which operates on the Microsoft Azure cloud, as a managed service.

“The modern police service is becoming increasingly diverse and complex, necessitating a more sophisticated response,” said Paul Shea, call centre manager, North Wales Police.

“To meet changing demands, we need modernised capabilities that will enable our agency to improve efficiency and effectiveness, adapt to new mission requirements and leverage burgeoning data resources to inform decisions and carry public support. Hexagon has been our trusted solution provider for 19 years, and we look forward to continuing our relationship with them.”

The North Wales Police control room averages more than 1,100 contacts per day and annually manages 80,000 emergency 999 calls, 250,000 non-emergency calls, 18,000 webchats and nearly 60,000 emails.

Image from GOV.UK, Open Government Licence v3.0

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