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NHS Wales wants patient feedback system


Mark Say Managing Editor

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NHS Wales is laying plans for a digital system to capture and analyse feedback from the patients of its health boards and trusts.

It is aiming to develop a consistent approach across the country for using feedback in service and quality reviews, service redesign and satisfaction surveys, replacing paper based with digital processes.

The NHS Wales Shared Services Partnership has made an initial approach to the market outlining the priorities and saying it wants to find a partner to develop a software-as-a-service model with a discrete system for holding the information, and a framework for healthcare organisations to procure their own systems to collect the information.

The draft specification has been developed with feedback from service users in the safety and learning networks.

The organisations within NHS Wales – which include seven geographical health boards, a number of specialist national health trusts and the national ambulance service – are supported by the Welsh Risk Pool, run by the Shared Services Partnership, in functions such assessing concerns and managing patient safety.

Image by Andy Smith, CC BY-SA 2.0 through flickr


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