Skip to the content

Follow us @UKAuthority

NHS Pathways brings on Mastek for IT services

11/01/22

Mark Say Managing Editor

Share

NHS Digital has signed a deal with Mastek for IT services in support of the NHS Pathways triage system.

Call centre operative

It has agreed on a four-year contract worth £11 million with the digital solutions company to cover line development and DevOps delivery of NHS Pathways products, along with replatforming.

The suite of around 20 products is used for clinical decision support over the telephone by NHS England non-clinical call handlers to direct callers to the most appropriate source of care at the time. Its content also powers NHS 111 Online.

It operates by excluding conditions based on a set of triage questions developed by senior clinicians at NHS Digital, and is used by most ambulance trusts in England to direct patients to care rather than despatch a vehicle.

Image from iStock, monkeybusinessimages

Register For Alerts

Keep informed - Get the latest news about the use of technology, digital & data for the public good in your inbox from UKAuthority.