Stoke takes Jadu case management
Stoke-on-Trent City Council is moving its case management to the cloud based Jadu Continuum CXM system. It will make it possible for users to track their service requests in a real time timeline view, and to provide notifications when someone’s service status changes.
The system will be implemented in three stages. Firstly, Jadu will deliver the first case type, while the project team observes and learns how to develop workflows for services using the tools. Secondly, Stoke will deliver the case type supported by Jadu; and thirdly the council will design and implement workflows and forms by itself.
Jon Barker, Stoke’s ICT project manager, said: “An iterative rollout will let us build on what works as we add internal and customer services on the new platform.”
Prison officers to get body-worn video
The Ministry of Justice (MoJ) has announced plans to invest £2 million in 56,000 body-worn cameras for prison officers. It is part of a broader investment into a number of measures to support safety and security in prisons.
It said the cameras will provide a visible deterrent against violence and assist in prosecutions against offenders who commit crimes in jails. The move follows trials at 22 establishments, and the beginning of a roll out of body-worn cameras to 22,000 police officers in London.
Autonomous bus trials for Cambridge
Innovate UK has provided £250,000 to support trials of a driverless bus under a partnership between Connecting Cambridgeshire and the Smart Cambridge Programme.
They will work with Coventry based RDM Group in using its PodZero 10-seater vehicle for a potential deployment running from Trumpington Park and Ride and Cambridge Station, via the Cambridge Biomedical Campus. If successful it will pave the way for an autonomous bus service after 8pm on weekdays at weekends.
The project is also exploring the potential of an autonomous service between Whittlesford Parkway station and the Wellcome Genome Campus.