Newcastle signs Nexthink for analytics
Newcastle City Council has signed up IT analytics provider Nexthink, along with distributor S2Gov, to provide support in managing its IT estate.
The council has been looking for a solution to supplement the reporting activities of its network and wider infrastructure, with an emphasis on the end user perspective. It will use the Nexthink V6 solution to monitor its estate and report on performance, failures, crashes and security issues.
Joe Bradshaw, senior ICT solutions analyst for Newcastle, said: “End user IT analytics will be instrumental to the success of our agile accommodation project where we want to measure the usage of devices in this new working environment.”
British Museum works with Pythagoras on CRM
The British Museum’s International Engagement team has agreed a partnership with IT consultancy Pythagoras to deliver a new CRM system using Microsoft Dynamics. It is aimed at improving the museum’s engagement with partners on international projects, and optimising any commercial opportunities.
John Lynn, project manager for the British Museum, said: “This project is The British Museum’s first implementation of Microsoft Dynamics and it’s critical that we partner with a firm that can provide expertise and thought leadership in its delivery. I’ve been very encouraged throughout the consultancy engagement process with Pythagoras.”
Cambridgeshire trio sign for finance software
Three Cambridgeshire councils have agreed a deal with Technology One UK to provide a hosted financial management system.
Cambridge City Council, South Cambridgeshire District Counciol and Huntingdonshire District Council will share the system under a five-year deal with the company. It includes self-service and intuitive enquiry functions, along with reporting capabilities, to support their transformation programmes.
Two Scottish councils take myaccount
Scotland’s Improvement Service has reported that two local authorities have begun to use its first time sign-in service myaccount.
Aberdeenshire Council has launched a new alerts service using the mechanism under its Innovate Aberdeenshire strategy. It enables more than 20,000 subscribers to use their myaccount to receive real time notifications on issues such as bin collection dates, school closures, job vacancies and local councillors.
Midlothian Council has implemented the service to provide a number of benefits for users, including the automatic population of forms with customer details, trusted access to council services requiring proof of identity, tracking progress of requests, and saving people from re-registering for services when they move to another part of Scotland.
Image: Tyne Bridge by Tagishsimon, CC 3.0 through Wikimedia