HM Land Registry has selected technology consultancy Tisski to support the implementation of a new stakeholder engagement and case management system.
It has signed the company to configure and deliver a new customer relationship management (CRM) platform based on Microsoft Dynamics 365 to provide customers with a single connected view of account data and upgraded self-service functions through the Land Registry web portal.
Tisski said the solution will incorporate case management features that streamline back office processes and enable the agency to improve the collation and interrogation of data and operational governance. The company will also provide data migration and remote employee training support.
Katie Gordon-Smith, head of customer division at Land Registry, said: “We have a clear five-year strategy that enables us to improve our service as we aim to become the world’s leading land registry for speed, simplicity and an open approach to data.
“Our digital transformation journey is crucial as the service underpins trillions of pounds of property ownership in England and Wales. Tisski provided good evidence of their knowledge, technical experience and sector expertise in supporting large government and non-government bodies.
“The system they create will enable us to become a more digital and data driven registration business and ensure we can continuously improve service levels, productivity and taxpayer value for money.”