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Intelligent automation in the public sector


Helen Olsen Bedford Publisher

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There is increasing momentum for the use of cognitive technologies in public services, with a widespread acknowledgement of their capacity to process a huge volume of information at speed, and to learn from what they process.

They have been on the horizon for some time, with digital leaders marking the potential for robotic process automation (RPA), machine learning and artificial intelligence in the sector, and the Government has launched a series of initiatives – encapsulated in the AI Sector Deal – to promote the development of the sector in the UK.

This provided the backdrop to UKAuthority’s recent March of the Bots conference, supported by Microsoft Services, Blue Prism, Deloitte and UiPath. It brought together some of the early adopters, informed observers of AI’s emergence, and representatives of central and local government, the NHS and emergency services who were eager to learn more and share their own thoughts.

The key lessons from the day are found in the event briefing note, available to download here.

Watch the overview video below or visit the hub to see all of the speaker videos here.


UKAuthority Bots4Good 2019 has just launched. For partnership and speaker opportunities at this exciting event on 22 November, email Helen Olsen Bedford here.


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