Tim Gregson, chief technology officer, local and regional government, Microsoft, outlines how local organisations can use an AI based framework to add automated chat, voice, text conversations to local service transactions and queries from citizens.
The framework is available, complete with AI learning, to integrate into current systems across multiple channels.
To learn more about the framework and how it can be integrated into health and social care, click here. You can also read Tim's UKAuthority blog post here.
