The Insolvency Service has identified a modernisation of its technology and infrastructure as a key element of its new five-year strategy.
It has made the task one of seven strategic themes, aligning with its aim of becoming a ‘digital first’ service provider.
According to the strategy document, the effort will involve the development and implementation of a new digital case management system to support automation, improve digital services and enhance the agency’s intelligence capabilities.
It will also involve replacing several legacy IT systems, but at the same time ensuring that all legacy line of business applications are fully supported, and modernising the handling of data to provide a consolidated records management system.
Other elements include providing improved collaboration tools and enabling customers to proactively access information and interact with the agency through a range of channels, including a self-service portal and webchats.
Earlier this year the service launched two relevant procurements under its Breathing Space scheme – for partners to work on the portal and case management system under one deal and develop a reporting, business intelligence and master data platform under another.
Dean Beale, chief executive of the Insolvency Service, said: “The Insolvency Service has an important role to play in supporting a growing economy by tackling financial wrongdoing, supporting those in financial difficulty and ensuring the insolvency regime delivers the best outcomes possible for those impacted by financial failure.
“It is important that we continue to evolve, innovate and keep pace with the changing economic landscape. Underpinning everything we do is our commitment to delivering excellent standards of service to the thousands of businesses and citizens we work with each year.”
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