Hull City Council has launched a mobile app named myHousing for its tenants, saying it provides a greater range of functions than its existing online service.
It said the app, which will also be available as a website, will enable users to make enquiries faster than ringing a call centre, and provides functions such as managing rent accounts, requesting repairs and bidding for homes.
The council has encouraged all users of its My Housing Online service to switch to the new one.
Cllr Paul Drake-Davis, portfolio holder for regeneration and housing, said: “It’s vitally important that they make the switch to the myHousing app, to ensure continuity of service, and to allow them to access a greater range of options.
“myHousing will be a one stop point for paying your rent, checking your rent account, tracking a repair or bidding on Homesearch.
“As the app develops, there will be even more functions available, and you’ll be able to use it for all contacts with housing services about your home and your tenancy.”
Cutting number of calls
Lisa Buttery, Hull’s head of customer service, said: “Switching to the new myHousing app will ultimately reduce the number of calls to the council’s call centre.
“This benefits everyone, because it means our call centre operators will be able to deal with emergency requests quicker and more efficiently because fewer calls means waiting times decrease.
“The app is safe, secure, and more convenient than traditional channels.”
