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HMRC signs Capita as automation partner


Mark Say Managing Editor

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HM Revenue and Customs (HMRC) has appointed Capita as partner under its Automation Delivery Centre contract.

They have agreed on a two-year framework deal that, according to the contract notice, has an initial value of £10 million, but with an optional two-year extension could go up to £20 million.

It will involve HMRC and Capita working on the development, deployment and support of robotic software and other automation tools for use in the department’s business processes.

Aim for efficiency

Al Murray, chief executive officer of Capital Public Service, said: “This is an innovative partnership and we will utilise our significant consulting, transformation and digital services expertise to deploy leading edge machine learning and automation technology to make HMRC’s processes and services more efficient.

“Along with other key suppliers, we will support HMRC to fulfil its ambition of becoming the leading UK Government Department for automation and harness the power of technology to make things simpler and easier for people accessing their services and those running them.”

The contract is part of HMRC’s Technology Sourcing Programme, and the Automation Delivery Centre has been in operation since 2016, making the department one of the public sector’s leading bodies in the deployment of the technology.

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