Hillingdon Council has deployed the Localz customer engagement platform for its housing repairs service, saying it will help residents to plan their days around appointments without having to wait at home.
It enables users to report the need for repairs, receive confirmations by text message, real time updates on their requests and details about appointments.
They will also have access to a live map through the Localz app to track the location of the repair officer on the day of the appointment, and the opportunity to provide feedback.
Cllr Jonathan Bianco, Hillingdon’s deputy leader and cabinet member for housing, properties and transport, said: "We're committed to being a digital enabled council, adopting the latest technologies that allow residents to access services in ways that fit with modern lifestyles and in a more efficient way.
"This change means residents can report a non-emergency repair, then get confirmation of the day and time it will take place, so they can plan their day around our visit and make best use of their time.
"It also means we can reduce the numbers of missed appointments, which costs the council time and money too, so it's a huge improvement for everyone.
"Residents also have the opportunity to give their feedback on the experience, so we can make further improvements to our processes and continue to put them first."
Localz cites Watford Community Housing and Lewisham Homes among its other clients.
