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Hertfordshire Shared Service wins Broxbourne business


Borough council joins Welwyn Hatfield in Sopra Steria operation for revenues and benefits and ICT services

Broxbourne Borough Council has become the second local authority to take up the Hertfordshire Shared Service offer.

It has joined Welwyn Hatfield Borough Council in using the service, run by digital transformation specialist Sopra Steria, for revenues and benefits and ICT services.

A spokesperson for the company told UKAuthority that Broxbourne has already begun to use the service.

The move involves Broxbourne aligning its systems and operations with the service, and the two councils sharing a single revenues and benefits application. In addition, a Sopra Steria delivery team is providing support for ICT and business process services as and when needed.

The arrival of a second taker for the service has apparently been a long time coming, after it was established by Sopra Steria and Welwyn Hatfield in 2009. But Sandra Beck, Broxbourne’s director of finance, said it has been impressed by the level of service and believes the move will provide benefits.

Michael Saminaden, chief executive officer of Welwyn Hatfield, said: “(Sopra Steria’s) flexible approach means the customer facing services they deliver underpinned by ICT can be adapted to meet changing customer requirements. A testament to the success of our partnership is the fact that we have now welcomed Broxbourne Borough Council into the shared service.”

Picture by Lucas, public domain through Wikimedia Commons

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