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GMCA gets case management system for effort to reduce rough sleeping


Mark Say Managing Editor

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Greater Manchester Combined Authority (GMCA) has implemented a digital case management system to help people who are experiencing or are at risk of rough sleeping.

It commissioned the system from Real Systems, an information system developer that is part of the St Mungo’s homelessness charity, to support the region’s A Bed Every Night (ABEN) scheme.

It said the system gives relevant professionals in each local authority the ability to share data about their clients and visualise it using dashboards. They can also view demographic data to identify cross-locality activity and join up their support more effectively.

GMCA said all 10 Greater Manchester local authorities have gone live with the new system.

Benefit from digital

Councillor Andrew Western, GMCA lead for digital, work and skills said: “We want to ensure that everyone in Greater Manchester, whatever their age, location or situation, can benefit from the opportunities digital brings – and this project is one way we are working towards that.

“This work will also pave the way for other public service areas to digitally transform the service citizens receive, by digitising paper based forms, joining up different parts of the system and sharing information safely and securely.”

The system has been developed over by the past few months with GMCS and Real Systems working together. The latter will manage the database.

Image from iStock, Derick Hudson

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