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GDS signs Mastek for One Login technical service desk

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The Government Digital Service (GDS) has taken a further step in implementing the One Login service with a deal with Mastek to provide a technical service desk for the programme.

They have agreed on a three-year contract, with the option to extend for two more, which went into operation in August, valued at £8.5 million.

One Login is gradually being rolled out across central government to provide a single source of identification for an individual accessing online services.

The arrangement with Mastek involves the company providing a contact centre for all technical enquiries and issues, incorporating cyber security and detecting fraud. It will deliver a capability to investigate, diagnose and resolve any alerts and incidents affecting the service, and provide of all relevant hardware and software.                                                                                                     

It has indicated that it will partner with 6point in providing the capabilities.

Round-the-clock support

Rachel Tsang, deputy director for the Digital Identity Programme in GDS, said: “We are pleased to be in partnership with Mastek for a technical service desk to provide round-the-clock monitoring and technical support. GOV.UK One Login will be a step change in how people access government services, and working with Mastek will ensure that we are able to offer more effective and efficient support.”

This has become public soon after a deal between GDS and HGS for the latter to provide contact centre support for public users of One Login, and as the latest in a series of contracts with different suppliers to support elements of the programme.


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