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GDS shortens Digital Service Standard



Feedback leads to streamlined version of service design guide

The Government Digital Service (GDS) has updated the Digital Service Standard, cutting the number of points from 26 to 18 and re-ordering them into themes.

The standard, which forms part of the Government Service Design Manual, was created to support public authorities in building services that align with the ‘digital by default’ agenda.

A GDS blog on the subject said the new version still contains the key components and that other relevant documents have been updated to include it. The revised standard comes into effect today.

Aside from the re-ordering of the points into themes, the main changes have involved separating those on key performance indicators and reporting, amending the one on the use of analytics tools, and making the one on digital take-up more explicit. Also, the point on assisted digital support is now included within other criteria, reflecting its importance in any service.

Further revisions are planned for next year.

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