Skip to the content

GDS publishes public guidance for One Login set-up

Finger on tablet computer screen
Image source:

The Government Digital Service (GDS) has published a guide for people to help others set up a GOV.UK One Login account.

It marks a step in the roll out of the service, which has been developed as a single form of digital sign-in and identity verification for central government services.

The guidance is aimed at members of the public who want to support a family member, friend of work colleague in setting up an account. It tells them what they can and cannot do and urges them to let the other person complete as many steps as possible by themselves.

Steps includes allowing them to borrow a smartphone or computer, helping them to download and use the GOV.U identity check app, and to scan a QR code if having problems.

The guidance emphasises that the person providing help should not actually enter information or choose a password for the user.

Tom Read, the CEO of GDS, recently told UKAuthority that it was aiming for there to be “tens of millions of users” of One Login by the end of the year, and that the organisation has been working with HM Revenue and Customs on the beta phase of the department beginning to use the service.


Register For Alerts

Keep informed - Get the latest news about the use of technology, digital & data for the public good in your inbox from UKAuthority.