Troy Francis, director of operations at Optivo, outlines how tisski is helping the housing association's ambition to provide enhanced customer experience for residents, making use of new technology as it evolves.
Underpinning the organisation’s new IT strategy is an agile approach to how staff and customers access information across multiple back office systems in real time - enabling customers to self-serve 365 days a year whilst significantly reducing the cost to serve.
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Image source: UKAuthority
