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Exploring AI and automation's role in public services


Sian Williams Head of Events

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The role that artificial intelligence and automation can play in public services took centre stage at a recent UKAuthority event

Automation, or robotic process automation (RPA), is increasingly being used across the sector for routine processes, freeing up staff time to perform more meaningful roles. Meanwhile, the power of artificial intelligence is growing.

UKAuthority’s AI and Bots4Good conference – with speakers from across the public sector and industry experts – explored how these technologies will be core to the public sector as we move forward, how can they be applied successfully and discussed the ethical and legal complexities in three 90-minute sessions on 24, 25, 26 November.

Catch up on the event here with copies of the slides and on-demand videos of the sessions

For a list of all the resources mentioned by speakers during the event click here

Speakers included:

  • Sana Khareghani, Head of the Office for Artificial Intelligence
  • Gareth Cinnamon, Digital Programme Manager, Mid Yorkshire Hospitals NHS Trust
  • Paul Gooch, Contract Support and Applications Manager, Norwich City Council
  • Stuart Filmer, Lead Developer, Norwich City Council
  • Charlotte Todd, Business Manager, NDL Software
  • Leanne Summers, Head of AI Strategy, NHSX
  • Richard Boddington, Head of Local Government and Housing, Blue Prism
  • Keith McDowell, RPA Manager, Norfolk County Council
  • Ed Houghton, Head of Research and Service Design (Digital Greenwich)
  • Sue Daley, Director of Technology and Innovation, techUK
  • Dr Maddy Borhani, Assistant Director - Digital Productivity, NHSX
  • Manjula Pindoria, Digital Workstream Lead, Brent Council 
  • Brhmie Balaram, Head of AI Research and Ethics, NHSX
  • Daniel Bamford, Deputy Director AI Award, NHS England

Image from iStock, ipopba

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