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East Renfrewshire deploys cloud platform for digital telecare


Mark Say Managing Editor

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Hands using digital alarm
Image source: East Renfrewshire Council

East Renfrewshire Council has said it has become the first local authority in Scotland to introduce a fully digital, cloud based platform for handling its community alarm system.

It has carried out the switch with platform provider Enovation, providing a new system for its telecare users to enable a phased changeover to digital devices.

If people receiving telecare do not have a digital phone line or broadband in their homes, the council will support them through providing SIM cards.

This comes in advance of a planned switch-off of analogue systems in 2025. Service users have been contacted over the past year to let them know about the change and how it will affect them.

Escaping obsolescence

Council leader Cllr Owen O’Donnell said: “To allow us to migrate our customers over to digital alarms, we needed to change the alarm call handling solution to one that was cloud based and fully digital. It had to be able to receive digital calls from a wide variety of digital alarms without need to the use the soon to be obsolete analogue phone lines.

“It’s fantastic that East Renfrewshire is leading the way in introducing this technology to ensure a seamless transition to this new digital service.”

The council is responsible for the call handling of East Renfrewshire’s telecare service, which supports over 3,000 residents, while the local health and social care partnership manages the response team.


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