The Department for Work and Pensions (DWP) is putting out feelers to companies involved in robotics and intelligent automation to feed into its future requirements.
It has put out an early engagement notice to the industry on behalf of its in-house robotics centre, the Intelligent Automation Garage (IAG), to better understand what is currently on offer from the industry.
The notice emphasises its interest robotic process automation (RPA), virtual assistants and machine learning, and refers to the objective to build a model that combines in-house and supplier capabilities on a 60:40 basis.
It also wants to standardise governance and follow a best of breed approach in its automation initiatives.
The IAG has established a reputation as one of central government’s leaders in intelligent automation. It has introduced RPA to a number of administrative processes and begun to explore the use of chatbots.
Last summer the DWP’s head of data strategy Charles Pavey indicated that it expects to use AI much more in its service delivery and had already been using some machine learning in its fraud detection and cyber security work.
Image by Gwydion M Williams, CC BY 2.0 through flickr