Strategy document includes broad commitments to better user platforms, mobile technology for staff and simpler software architecture
The Driver & Vehicle Standards Agency (DVSA) has pointed to a significant investment in digital services, including in its user-facing platforms and by making it easier for software developers to design new services.
Its new strategy document says it has a vision of becoming a digitally enabled business to support a mobile workforce and build new services for its users.
While the document provides a broad outline rather detailed plans, it includes an emphasis on flexible working, saying it will only use mobile-friendly services to give its staff and users better access. This will be supported by providing staff with equipment to do their work efficiently.
There is a recognition of the need to make things easier for software developers to add new features to the services, with the strategy saying the DVSA will reduce the complexity in its architecture and technical code to enable this.
It also includes broad commitments to familiar elements of public service transformation, notably in sharing data to improve digital services, and investing in user-facing platforms to improve the user experience.
The document also acknowledges the emergence of new technologies in vehicles, and says that driving tests will be updated to keep up with the trends: for example, in using satnav or features in driverless cars.
Writing in the foreword, Transport Minister Andrew Jones says: “As technology improves, vehicles will become more capable of driving themselves. We need to make sure driver training and testing keeps up, and the MOT adapts to be able to test vehicles that rely more and more on software.”