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Dundee Council launches new online interactions drive


Authority highlights potential to cut transaction costs by two-thirds by going through its relaunched website

Dundee Council has launched a campaign to get more local residents interacting with it online, using a revamped website and its MyDundee account for transactions and service requests.

As part of its Save Time, Do It Online campaign, the council has highlighted the scope for 24/7 service and the savings it can produce by people using the site more.

Among the online services it has flagged up to its local community are reporting fly tipping, checking school holidays or bin collection dates and passing on a compliment or complaint.

Council leader John Alexander said: “The relaunch of our website and expansion of online services is part of our digital strategy, which was published last year. That has set the council on a path to becoming a digital council by 2020.

“The aim set out in the strategy is to encourage citizens to think digital first when requesting services because it is quicker and more convenient to do so.”

Executive director of corporate services Greg Colgan said: “We want as many people as possible to sign up for a MyDundee account.”

He added: “Thousands of households have signed up already, but with around 70,000 households receiving their council tax details in a few weeks’ time, there are lots more who could switch.

“It’s convenient for the public and has wider benefits too. For each transaction we move online we can save between £2.40 and £7.40 to invest in frontline services.”

The council said research had shown that around three in four adults in Dundee have all of the basic skills required to take advantage of the internet, Also, some 99% of Dundee households are capable of receiving fast broadband.

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