Image source: Granicus
Dudley Council has begun to develop a new online platform for residents to report issues and request services.
It is planning to launch the MyDudley platform during the autumn working with digital platform provider Granicus under a five-year contract – with an option to extend for two more – that began this month.
The move will place an emphasis on online self-service for residents.
The council has held two workshops to find out how people like to communicate with it and establish the new name, and plans to hold further engagement events to collect input.
Dudley’s chief executive Kevin O’Keefe said: “This is a really significant step forward for the council, streamlining the way we work and making it even easier for our residents to report and request services from us. We already know that many of our residents like the convenience of being able to pay bills, request a green bin collection or book a tip appointment online.
“The new MyDudley platform co-delivered with Granicus will allow us to extend this ease of access to so many other council services, while still ensuring that our customer service advisers are able to assist residents in person or over the phone where they are needed.”