Skip to the content

Follow us @UKAuthority

Disclosure and Barring Service signs CGI and Hinduja

27/09/19

Mark Say Managing Editor

The Disclosure and Barring Service (DBS) has revealed it has split its arrangements for operational support with two major contracts.

Contact centre graphic

It is moving away from its existing deal with Tata Consultancy Services, signing CGI for IT support and Hinduja Global Solutions for contact centre services.

The new deals, both procured under Crown Commercial Service frameworks, will involve the transfer of services from March 2020 and run for two and a half years.

The contract with CGI involves the company taking on the management core IT applications currently handled by TCS and providing a service integration and management (SIAM) capability.

New chapter

Eric Robinson, chief executive officer of the DBS, commented: “DBS play a vital role in helping employers make informed recruitment decisions. This is an exciting new chapter for us as we work with CGI and HGS to continue to deliver a high level of service for our customers.

“By moving from one supplier to two we can manage the services more effectively and drive better value for public money.”  

The agency processes and issues criminal background checks on potential employees across England, Wales, the Channel Islands and the Isle of Man, and maintains barred lists of people not permitted to work with children or vulnerable adults.

DBS said it does not anticipate any impact on its services during the transition.

Image from GOV.UK, Open Government Licence v3.0

Register: Library & Alerts

Keep informed - Get the latest news about the use of technology, digital & data for the public good in your inbox from UKAuthority.