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DfE aims to optimise CRM systems


Mark Say Managing Editor

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The Department for Education (DfE) has signed technology consultancy Tisski to develop customer relationship management systems for its business units and the Education and Skills Funding Agency (ESFA).

The company said the two-year, six-figure deal takes in the development and support of CRM based on the department’s Microsoft Dynamics 365 systems.

It will be aimed at delivering improvements in communications and case work management processes for ESFA and the Education Data Division (EDD), Independent Education and Boarding Team (IEBT) and Inter Company Adoption (ICA) units within the DfE.   

Anna Assassa, chief executive officer at Tisski, said: “As part of the project we’ll be engaging with stakeholders for each of the four departments to ensure the systems are easy to adopt, provide fully optimised workflows and make the most of Microsoft Dynamics 365’s capabilities.”

The company will run a project to optimise Dynamics 365 across the four groups, aimed at improving experiences for different users and providing productivity gains.

Earlier this year it was signed by the Health and Safety executive to develop a new CRM.

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