Dumfries & Galloway selects Ctrack to monitor vehicles
Dumfries & Galloway Council has awarded a four-year contract to Ctrack for a vehicle tracking solution across the council's entire fleet that is expected to generate operating efficiencies, enhance health and safety and reduce environmental impact, the company has announced. Under the agreement, web-based Ctrack Online will be used across more than 600 vehicles including cars, vans, HGVs and buses, along with specialist assets such as gritters, sweepers and refuse collection vehicles. The solution will include Driver ID to track the status and location of mobile employees historically or in real-time, allowing visibility and reporting by driver as well as by vehicle. Lone workers will be provided with panic alarms to enable them to operate safely in isolated or unfamiliar locations by giving direct access to assistance in case of an emergency or accident. "Using advanced communications technology, this vehicle tracking system will enable us to be more efficient and responsible", said councillor Colin Smyth, chairman of Dumfries & Galloway's Economy, Environment and Infrastructure Committee. "It will reduce fuel use, minimise carbon emissions, protect staff, and provide enhanced service levels."
Pictured: Yellow alert: Dumfries & Galloway vehicles will have their status monitored at all times.
South Lakes Housing picks Civica Housing Cx for mobile working
Cumbria-based social housing provider South Lakes Housing (SLH) has signed a five-year agreement with specialist systems provider Civica for a CRM and housing management solution. SLH is the main provider of affordable rented housing in South Lakeland, Cumbria, with responsibility for more than 3,100 homes. The Civica Housing Cx solution - which enables mobile working - was purchased through the Local Authority Software Applications (LASA) framework, operated by the Crown Commercial Service. Civica Housing Cx is the first web-based housing management solution, the company says, enabling users to access information at any time from any mobile device. The SLH Customer Services team will be able to access all tenant information from a central location.
Civica Housing Cx: www.civica.co.uk/housing/civicahousingcx
C24 provides call system for West Midlands Ambulance Service
West Midlands Ambulance Service NHS Trust has invested in a new on premise Infrastructure-as-a-Service (IaaS) solution from hosting managed service provider C24. The solution, purchased using the government's G-Cloud framework, will underpin the trust's 999 dispatch and patient transport system. It will allow WMAS to retain its existing IT infrastructure on site, with a C24 hosting wraparound service. The service takes almost 3,000 999 calls every day, covering a population of more than five million. C24's enterprise solution delivers reliability and high levels of availability for WMAS by implementing a flexible infrastructure layer comprising HP Bladesystem and HP 3PAR storage technologies, the company says. We were the first UK ambulance service to fully deploy a multi-site 'virtual' contact centre", said Phil Smith, head of ICT services at WMAS. "By continuing to build on this highly resilient and high performing platform using the latest proven technologies we will continue to provide the highest quality service and care for all our patients."