iNurse to help East London NHS Foundation Trust improve front line care
East London NHS Foundation Trust is equipping 30 members of its Children's Services Team with iNurse, a mobile patient management system from Advanced Health & Care, following a successful bid for funding from the Nursing Technology Fund. Some 30 iNurse-enabled tablets are being rolled out in May 2014 and the anticipated savings will enable the Children's Services Team to meet NHS efficiency targets as well as optimise service delivery. The implementation follows the successful roll-out of iNurse to 100 members of the trust's community nursing team in December 2013. The trust was allocated funding after submitting a proposal to illustrate the benefits of deploying iNurse, in terms of improving care and raising staff satisfaction levels. Benefits include real-time record keeping, improved staff access to patient records and reduced travel time. The additional handsets will be used by specialist children's community nurses and those in the sickle-cell and Thalassaemia team, the HIV team and the trust's immunisation nurses who primarily work within schools in the borough of Newham. The solution will enable front-line staff to access, update and communicate patient records at point of care. The deployment of iNurse to ELFT's Children's Services Team complements its successful migration to paperless record keeping in 2012. The £100m Nursing Technology Fund, launched in December 2013, is being spent on mobile and digital technology to allow nursing, midwifery and care staff to work more flexibly and effectively. So far, 85 projects have benefited from £30m of funding for financial year 2013-14.
Pictured: 'Benefits of iNurse' - an infographic
Advanced Health & Care: www.advancedcomputersoftware.com/ahc
Warrington extends use of Sunrise Service Desk
Warrington Council has extended its use of Sunrise Software's Service Desk platform with Problem Management and Wallboard reporting. The new capabilities will support the council in its drive to meet its service targets and ensure that there is minimal disruption to staff from ICT issues, the company says. So far during 2014 internal customer satisfaction surveys have indicated that satisfaction levels with the services provided are 90% or higher. Deployed as a Service Desk platform across the entire organisation, Sunrise is used to manage IT service provision as well as by other independent service departments that provide support for the council's SAP enterprise resource planning system and its human resources and social care systems. A browser based Self-service module enables any user to log requests for help, freeing up service desk agents to spend more time resolving issues and supporting staff. The recently implemented problem management feature, highlights trends, enabling the service desk teams to identify the cause of an issue and resolve it. Sunrise's Wallboard reporting tool will provide a configurable graphical dashboard that will give the service desk team a dynamic picture of the open calls and of the team's own performance.
Sunrise Software: sunrisesoftware.co.uk
Denbighshire picks Capita for housing management
Denbighshire County Council has selected Capita to provide a housing management system. Capita's OPENHousing software suite will support day-to-day property management and customer communications, as well as allowing employees to carry out tasks such as maintenance, processing of payments and contractor jobs, without needing to return to the office. Tenants will have access to the latest self-service tools, including a web portal that offers a new way of communicating with the council to query rent accounts, report repairs and make a variety of payments. The five-year contract was secured via the Government Procurement Service (GPS).
Capita Software and Managed Services: www.capita-softwareandmanagedservices.co.uk
