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Connecting Manchester Local Health and Care


Manchester Local Care Organisation is taking a technology-enabled approach to delivering person-centred health and social care.

Creation of the Manchester Local Care Organisation (MLCO) post devolution has brought the council’s adult social care operation together with local NHS primary, community and mental health services to work as one team across the organisations’ boundaries delivering health and care to the people of Manchester.

MLCO has a vision to use technology based on three priorities: supporting vulnerable people in living in their own homes; providing an end-to-end approach to care delivery, joining up the contributions of social workers, care providers, NHS staff and others in supporting an individual; and bringing the data from all systems into one place to provide a clear view of the services provided and the factors affecting a supported person.

Its vision sees it bringing all data together from existing systems into one overview - from assisted living IoT devices through to a shared health and care record, staff rostering and hubs in the home - to provide a single, detailed view of an individual, and a whole system perspective on the delivery of health and social care.It then aims to harness this data, turning it into intelligence, enabling it to monitor, triage and action alerts in real-time to provide better care and support. And when people do need to go to hospital, a rapid return to home with home-based technology-enabled physio and nursing care, can be planned and delivered. 

In other words, using data to help deliver person-centred care - helping people to live longer and more independently by ensuring they receive the right care and right services at the right time.

MLCO has some solutions in place and is exploring several exciting possibilities to use digital technology in providing a high level of care in people’s homes and to deliver this vision. Some were presented at a recent exploration event staged by the council with Microsoft in Manchester, and UKAuthority was there to record the contributions. You can watch the overview video above which includes interviews with speakers and delegates, and presentation videos are below.

These provide a series of insights into how one local organisation is pioneering a new approach to meet the demands for a modernised social care system.

Introduction and vision:

Bob Brown, Chief Information Officer, Manchester City Council and chair of information and technology, Manchester Health Locality

Microsoft technology vision and aspiration to support leading organisations in health and care:
Dr Andrew William Hawkins, Senior Director, Local and Regional Government, EMEA, Microsoft

Technology enabled care: Transforming people’s lives in Manchester:
Nicky Parker, Director of Adult Social Care Transformation, Manchester City Council

Sensors in the home (Republic of Things)

Alison Parker, Project Manager, Adult Social Care Transformation, Manchester Local Care Organisation

Resource scheduling and the Home Hub (CM & Konnektis)

Paul Teale, Lead Reablement Manager, Manchester City Council

Self-care and independence (PCG Connect2Support)

Kathy Weaver, Head of Access, Adult Social Care, Manchester City Council

First stop shop for carers (Carers’ Portal)
Paul Johnston, Commissioning Development Specialist, Manchester Health and Care Commissioning, and Dave Williams, Chief Officer of the Manchester Carers Forum and Deputy Chair of the Manchester Carers Network

Physiotherapy at home (Sword Health)
Carol Kavanagh, Manchester Community Response Lead, North Locality, Manchester Local Care Organisation

MLCO System Flow
Mark Edwards, Chief Operating Officer, Manchester Local Care Organisation

Connecting data through one platform:
Raymond Hounon, Data & AI Business Manager and Data & AI Lead Technical Architect, Microsoft and Paul Teale, Lead Reablement Manager, Manchester City Council

Manchester people: Amy’s journey:

Ian Pike, Data & AI Technical Lead, Microsoft
Stephanie Hand, Technology Solutions Professional, Business Applications, Microsoft
David Reid, Solutions Architect, Business Applications, Microsoft

James Hornby, Healthcare Collaboration Specialist, Microsoft

Panel Q&A

Bob Brown, Chief Information Officer, Manchester City Council and Chair of Information and Technology, Manchester Health Locality

Nicky Parker, Director of Adult Social Care Transformation, Manchester City Council

Faith la Grange, Director for Local and Regional Government, Microsoft

Helena Zaum, CityNext and Industry Solutions Lead for Local and Regional Government, Microsoft

If you would like to discuss how Microsoft technologies can help turn data into intelligence to deliver the future of health & social care, contact industry solutions lead for local & regional government at Microsoft, Helena Zaum.

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