Service deploys Motorola solution to integrate a range of channels including social media
Cleveland Fire Brigade has upgraded its control room to enable operators to securely take 999 calls from the public and communicate with frontline staff across any network or device.
It has implemented the WAVE Control Room Solution (WAVE CRS) from Motorola Solutions. The company said it will enable the fire brigade’s operators to dispatch more efficiently by accessing radio, telephone and social media through one intuitive touchscreen.
It provides a unified multi-technology environment that works with Terrestrial Trunked Radio (TETRA) infrastructure in the Airwave network, but will be able to link with the broadband Emergency Services Network (ESN), scheduled for roll out in 2020.
It supports analogue or digital radio and telephony systems, social media channels, messaging services and alarms. While a traditional system would have to use a large number of controls, buttons and screens, the WAVE CRS operators can use a single interface.
“Our brigade provides fire and rescue services to the boroughs of Hartlepool, Middlesbrough, Redcar, Cleveland and Stockton-on-Tees, an area covering nearly 600 sq km,” said Ray Khaliq, assistant chief fire officer and director at Cleveland Fire Brigade. “We decided to upgrade the existing system in order to add new functionality, enabling us to improve our service to the public and prepare for the next generation of emergency services, ESN.
“As well as looking to the future, WAVE Control Room Solution also enables us to better connect our people and teams regardless of their chosen method of communication. This provides our operators with greater situational awareness and the ability to communicate quicker and more accurately when dealing with incidents.”
Image from Motorola