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Can AI take citizen services to the next level?


Helen Olsen Bedford Publisher

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As local government finances look ever more precarious and the demand for services continues to rise, the urgency of both finding savings and improving delivery grows ever stronger.

Does AI have the potential to help councils tackle both these challenges and take citizen services – or self-service - to the next level? What are the associated risks, costs and potential RoI? Do we have the skills in the sector today to take advantage of these evolving technologies? 


We ask the UKA Live panel whether AI is an immediate silver bullet or a longer term golden opportunity:


If you are experiencing difficulties playing the video click here to watch it

On the panel:

  • Geoff Connell, Director of Digital Services, Norfolk County Council
  • Phil Rumens, Digital Services Manager, West Berkshire Council
  • Sam Smith, Director of Institute, Socitm
  • Rob McCarthy, CEO and Founder, GOSS


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