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Bromley renews contract with Liberata

10/10/19

Mark Say Managing Editor

Bromley Council has announced its intention of re-awarding the contract for exchequer services to Liberata.

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The deal with the government process services provider is valued at up to £120 million and involves a £12 million investment in a digital services platform and other capabilities over its first five years.

The contract will take force from April 2020, with an initial length of eight years and the option to extend for four more. It marks an extension of the two organisations having worked with each other since 2002, with a previous extension of their contract having taken place in 2016.

Under the new deal, Liberata will deliver services in revenues and benefits, customer services, administration, social care, financial transactions, HR, payroll and pensions.

The digital services platform will be aimed at capturing details of people’s circumstances just once for re-use throughout the council.

Off-the-shelf elements

It will use off-the-shelf software to extend the capabilities of existing council line of business systems. These will include a service cloud customer portal extension involving structured intelligent forms; multi-platform online dashboards; digital discovery toolkits; predictive analytics; machine learning; and robotic process automation.

Liberata said all of these are currently in live service or being piloted in advance of a wider implementation over the next two to three years.

Councillor Graham Arthur, portfolio holder for resources at Bromley Council, said: “The new contract helps deliver financial savings to the council with real service improvements through the greater use of technology. We welcome the innovation planned and future working in partnership with Liberata which provides ultimate benefits to our residents and council taxpayers.”

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