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British Business Bank takes CRM project to phase two



BEIS owned organisation aims to use platform to improve financing options for small businesses

Government owned British Business Bank has begun the second phase of a project to use a CRM system to improve access to finance markets for small businesses.

It has been working with technology consultancy Tisski on creating a system based on Microsoft Dynamics 365 to give businesses more information about finance choices and enable its staff to manage activity beyond the funding process.

They carried out the first phase between August and December of last year, delivering the core relationship and activity management systems, deal management processes and the migration of existing data.

The second phase has just got under way, aimed at enhancing the processes for deal management and implementing the SharePoint collaborative platform within the system.

British Business Bank’s senior manager David Miles said: “This project will enable our employees to efficiently track and manage activity from marketing, right through the funding process and beyond.

“The new CRM system will streamline many aspects of our work. Ultimately, it will help more UK smaller businesses to get the funding and information about finance choices they need to grow, create jobs and boost the UK economy.”

The organisation, which was established in 2014 and has its headquarters in Sheffield, is wholly owned by the Department for Business, Energy and Industrial Strategy but independently managed.

It works through over 100 partners, including banks, leasing companies, venture capital funds and web based platforms to increase the supply and diversity of finance for smaller businesses, as well as encouraging and enabling businesses to seek the finance best suited to their needs.

Picture from flickr, Public Domain Mark 1.0

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